Viewing, Filtering and Exporting Responses

About the Responses page

The Responses page lists every completed submission across all of your forms in one place.

• Read what customers wrote in their own words.

• See the AI-detected sentiment for each response.

• Export your data for reporting or further analysis.

How to view your responses

1. Click Responses in the left menu.

2. Scroll through the list. Newest submissions appear first.

3. Click the arrow at the start of a row to expand it, or click View to open the full response.

What you will see for each response

• Form Name: the form that was submitted.

• Respondent: the visitor who submitted it, shown as a visitor ID.

• Answers: how many questions were answered, for example 5 answers.

• Sentiment: positive, neutral or negative, detected automatically by AI.

• Submitted At: the date and time it arrived.

• Actions: View to read the response, or the red bin icon to delete it.

How to filter responses

1. Click the Filter button above the list.

2. Choose the options you want, such as a specific form or date.

3. The list updates to show only matching responses.

How to export responses to CSV

1. Apply any filters you want to include.

2. Click Export CSV at the top right.

3. Open the downloaded file in Excel, Google Sheets or any spreadsheet tool.

Ideas for using your exported data

• Share a monthly feedback summary with your team.

• Build charts in your own reporting tools.

• Back up your customer feedback.

Understanding AI sentiment

• Positive: the customer is happy. Great candidates for testimonials.

• Neutral: balanced feedback with no strong feeling. Worth reading for improvement ideas.

• Negative: the customer is unhappy. Follow up quickly.

Frequently asked questions

I see No responses found.

Responses appear after a published form is submitted. Check your filters and workspace as well.

Does the export include filtered results only?

Apply your filters first, then export, so the file matches what you see on screen.

Can I delete a response?

Yes. Click the red bin icon on the row. Deleted responses cannot be recovered, so export first if you need a copy.