Reducing Drop-offs with Abandoned Data

What is abandoned data?

An abandoned session happens when a visitor starts filling in a form but leaves before submitting it. ProofBeer records these sessions so you can see exactly where people stop.

• Learn how many visitors you are losing.

• See how far each visitor got before leaving.

• Improve your forms to increase completion.

How to open Abandoned Data

1. Click Abandoned Data in the left menu.

2. Review the summary cards at the top.

3. Scroll down to the Recent Abandoned Records table.

Summary cards

• Total Abandoned: the number of incomplete sessions.

• Forms Affected: how many of your forms have at least one abandoned session.

• Avg. Fields Answered: the average number of questions visitors answered before leaving.

Recent Abandoned Records table

• Visitor: the visitor who started the form.

• Form: which form they were filling in.

• Fields Answered: how many questions they completed.

• Started: when the session began.

• Actions: open the record to see the details.

How to filter abandoned sessions

1. Click Filter above the table.

2. Choose the form or other options you need.

3. The table and numbers update to match.

How to reduce drop-offs

• Shorten the form. Remove questions you do not truly need.

• Move hard questions later. Start with easy ones to build momentum.

• Check the drop-off question. Open Analytics, pick a form and review Top Drop-off Questions.

• Make questions clearer. Confusing wording makes people leave.

Frequently asked questions

What counts as an abandoned session?

Any session where a visitor started a form but did not submit it.

Why is my abandoned data empty?

No incomplete sessions have been recorded yet for the selected workspace or filter.

Where else can I see drop-off?

The Dashboard shows the drop-off rate and Analytics shows drop-off per question.